Questions.

Every piece is marked as one of the three on its product page. Ready to buy pieces are sent once your order is placed. Made to order pieces, such as our paintings and furniture, are made for you after you order. Personalised pieces are made with the initials or details you enter.

Enter your initials or details on the product page before adding the piece to your bag. Please check them carefully: personalised pieces are made exactly as entered.

Yes. Delivery is priced by region: UK, Europe, North America and Rest of World. The exact cost for your address is shown at checkout before you pay.

UK orders over £150 ship free.

Where a lead time has been confirmed, it is shown on the product page. Otherwise we confirm it by email after you order. We email tracking details as soon as your order ships.

Our pieces come from different makers, so an order with several pieces may arrive in more than one parcel. You will receive tracking for each one.

Furniture is delivered by freight, separately from smaller pieces. We confirm the lead time by email after you order.

Orders shipped outside the UK may be charged import duties and taxes by the destination country. These are not included in our prices or delivery charges and are paid by the recipient on arrival.

Email support@thecultedit.com with your order number and photos of any damage, and we will put it right.

For Ready to buy and Made to order pieces, you can cancel within 14 days of the day you receive your order. Email support@thecultedit.com with your order number. You then have a further 14 days to send the piece back.

Pieces must be returned in the condition you received them. The cost of returning a piece is yours, unless it is faulty or not as described.

Yes, the right to cancel applies to furniture too. Because of its size, returning furniture can be costly, and that cost is yours unless the piece is faulty or not as described. Email us before ordering if you would like to know the likely return cost to your address.

Personalised pieces are made to your own specification, so they cannot be cancelled or returned once made, unless they are faulty or not as ordered.

For hygiene reasons, items such as sleep masks cannot be returned once their packaging has been opened, unless faulty.

We refund within 14 days of receiving the piece back, or of you showing proof that you have sent it, whichever is sooner. If you cancel a whole order, we also refund the standard delivery charge you paid. Refunds go to your original payment method.

Our Refund Policy has the full details.

Write to us through The Concierge, or email hello@thecultedit.com. For orders and returns, email support@thecultedit.com.