Refund policy

Last updated: 12 October 2026

This policy sits alongside your legal rights as a consumer. Nothing in it affects your statutory rights.

1. Changed your mind

For Ready to buy and Made to order pieces, you can cancel within 14 days of the day you receive your order. Email support@thecultedit.com with your order number. You then have a further 14 days to send the piece back.

Pieces must be returned in the condition you received them. We may reduce a refund if a piece has been handled more than is needed to inspect it. The cost of returning a piece is yours, unless it is faulty or not as described.

2. Furniture

The right to cancel applies to furniture too. Because of its size, returning furniture can be costly, and that cost is yours unless the piece is faulty or not as described. Email us before ordering if you would like to know the likely return cost to your address.

3. Personalised pieces

Personalised pieces are made to your own specification, so they cannot be cancelled or returned once made, unless they are faulty or not as ordered. Please check your initials or details carefully before ordering.

4. Hygiene

For hygiene reasons, items such as sleep masks cannot be returned once their packaging has been opened, unless faulty.

5. Faulty, damaged or incorrect pieces

If a piece arrives faulty, damaged or not as described, email us as soon as you can with your order number and photos of the piece and packaging. We will arrange a repair, replacement or refund, and cover the cost of the return.

6. Refunds

We refund within 14 days of receiving the piece back, or of you showing proof that you have sent it, whichever is sooner. If you cancel a whole order, we also refund the standard delivery charge you paid. Refunds go to your original payment method.

Import duties and taxes charged by your country are not collected by us, so we cannot refund them.